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Refund and Returns Policy

REFUND POLICY – Line in Bloom Online Store

Effective Date: 02/02/2025

Requests for returns or exchanges must be made within 14 days of receiving your package.

ALL RETURNS MUST BE APPROVED BY OUR CUSTOMER SERVICE TEAM BEFORE BEING SHIPPED. FOLLOW THE LINK BELOW TO HAVE YOUR RETURN REQUEST REVIEWED: https://lineinbloom.com/contact/

Before you submit a request to return or exchange your order, please read the following instructions carefully:

Returns and Complaints

  1. Products in the Line in Bloom store are made to order (print-on-demand), which means that each product is unique and manufactured only after the Customer places an order. For this reason, returns and exchanges of products are not possible if the Customer ordered the wrong size, color, or simply changed their mind.
  2. However, in the event of a damaged product or a manufacturing error, the Customer has the right to a free reprint or a refund if they contact the Seller within 14 days of the product delivery date. To do this, please contact the Seller using the contact form on the website or by sending an email to: [Your email address], attaching a clear photo showing the issue.
  3. Please note that customers are responsible for return shipping costs for any approved exchanges.
  4. If you refuse a shipment from Line in Bloom for whatever reason, you will be responsible for the original shipping charges, customs duties to re-import the package (for international orders) that are incurred on the package, and the cost of return to our office. If any of these fees are incurred, the amount will be deducted from your return amount. 
  5. Because all items are custom-made to order and are made especially for you, the refused & returned packages will be processed as returns with a 70% restocking fee, the balance will be refunded as a store credit, or the package will be re-shipped back to the customer.
  6. In some rare cases, we may make a one-time exception for a refund. In all those cases, a 30% restocking fee will be charged, and you must return all the items; all items must be in the original packaging and unworn. 
  7. In the case of problems with multiple products with the same design, an additional photo (or video) showing all affected products in one frame will be required.
  8. The Seller is not responsible and does not offer reprints or refunds if the Customer ordered the wrong size or color.
  9. If a package is deemed lost by the carrier, please contact us within 10 business days of the last estimated delivery date. After confirmation of the loss, we will resend the order at our expense.
  10. For DTG printed products, a tolerance of 0.5 inches for print placement is allowed. Minor deviations in print placement will not be considered defects.
  11. Order cancellations are not possible once the printing process has begun.
  12. In some cases, store credit may be offered as an alternative to a refund.
  13. We do not honor price adjustments on previous orders.
  14. Additionally, returns and exchanges are not accepted if:
    • The item(s) have been altered in any way.
    • The item(s) have been worn or washed.
    • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault.
    • The item(s) do not have the original tags on them.

Liability

  1. The Seller is not responsible for delivery delays caused by production partners or other external factors.
  2. The Seller is not responsible for product damage caused during transport, unless the damage is due to the fault of the production partner.

Final Provisions

  1. These Terms and Conditions are available on the Site and constitute an integral part of the sales contract.
  2. Any disputes arising from the sales contract will be resolved by the court competent for the Seller’s registered office.


Any further questions about our return policy?

Please send us an email, and we will help you out to the best of our abilities!